Do I have to be
with a Corporation to place an order?
No, you do not have to be with a corporation to place an order.
However, you still must order the minimum quantities required
for each item.
What
type of art is accepted and how do I get you the art?
All submitted artwork must be vector based and saved in an EPS
format converted to curves or outlines. See artwork
requirements link for more information. An art email address
will be provided to you in your order acknowledgement. We require
your Job# and company name to be placed in the subject line
to insure your art will match up with your order.
Can my order be
RUSHED?
In most cases we can rush your order. Most orders take 7-10
business days to produce from signed acknowledgement and good
EPS vectored artwork. If you know you have a shorter time frame,
please let your customer care person know and we will make every
effort to meet your time frame.
Please be advised that
RUSH service usually has a RUSH FEE associated with the order.
The Rush fee will be different depending on the type of item
and the factory producing the item. Be prepared to ship your
items via Overnight or 2nd Day Air to meet your deadline. In
most cases, a RUSH means no paper proof and your art must meet
our guidelines when the order is placed. Failure to meet either
of these and we will have to turn down your order.
What
are overruns/underruns?
An overrun/underrun can occur in production on most all imprint
items. Occasionally, it also happens with other items as well.
It is part of the factory quality control process. The factory
will produce at least 10% more product than ordered. As the
item is produced it is checked for quality and those that do
not make the grade are tossed. The rest are shipped to you.
-
Your are charged for
any overruns, and we deduct for any underruns. These charges
will show up on your final invoice, with your shipping and handling
charges.
I must have no
less than a certain amount. Can this be guaranteed?
We can put the words "NO UNDERRUNS" on the purchase
order to the factory. There may be a charge from the factory
associated with this. Please ask your customer care representative
when placing your order.
Why do you require
an image or paper proof?
In many cases, art is sent to our offices from your art department,
or in a format that you cannot open easily from your desktop.
We require a proof be approved by you to insure that the art
that was given to us, is the actual art you expected to use
on this project and that it has been placed properly on the
item. The proof is also a chance for you make any necessary
changes that might arise prior to your order going in to full
production.
How long will it
take to produce my order?
Most orders ship within 7-10 business days of receipt of usable
.eps vectored art (converted to curves or outlines) being provided
to us, and your signature on the order acknowledgment that was
emailed to you when you placed your order. The production time
does Not include time in transit via a national carrier like
UPS or FEDEX.
What do you mean
by set up fee?
A set up fee is the amount paid
to our factory to set up your logo for that particular item.
It may also be called a screen fee or a die fee depending on
the type of product you are decorating. The fee is based on
the item you purchase and the factory that you select to decorate
that item. If you purchase an award from factory A, you pay
a set up fee for that item from factory A. If you order next
year the same award and make no changes to your logo, you may
pay a reduced set up fee or no set up fee based on the factory
rules. If you select a different item from the same factory
or another item from a different factory you will incur a new
set up fee. Set up fees are based on the item per factory, not
with Creative Expressions.
How long does my
art stay on file?
This usually varies per factory, but normally your art will
stay on file for a period of two years. If you place your order
after two years, a new set up fee will be charged. Creative
Expressions is not the factory, so although we do hold your
art on file as a convenience to you, we do not hold the dies,
the plates or the screens. These are held by the individual
factory and they do not keep them indefinately. Any changes
to your art will cause you to pay a new set up fee.
Can my order be
shipped to multiple locations?
In most cases the answer is yes. Each individual factory has
their own sets of rules for drop shipping to separate destinations
and their own associated fees. Please ask your customer care
representative about drop ship templates when shipping to more
than 5 different locations. Templates must be filled out exactly
as shown in order to take advantage of the lowest price in drop
ship fees.
Drop ship fees do not
include shipper boxes, ice (in warm weather) or shipping costs
unless specifically stated on your order acknowledgement. These
associated costs are additional. We will present you with an
order acknowledgment prior to processing your order so there
will not be any big surprises. Shipping charges can be estimated,
but it is only an estimate and you will be charged for the final
shipping 7-10 business days after your order ships. Feel free
to use your own shipper number if you choose. (Please note,
some factories will charge you a 3rd party fee to use your own
shipper number).
Is shipping included
in the cost of the products?
No. Shipping is at an additional charge. You will usually see
this as a second charge on your credit card statement approximately
10 business days after your order ships. You can feel free to
provide us with your own shipper number if you wish. However,
you may still incur handling charges.
Has my order shipped?
The morning after your order ships, we will notify you via email.
Included in your email will be a tracking number for your shipment.
We encourage you to track your package online or on the phone
with the carrier. Most companies can provide an estimated delivery
date. After placing an order with Creative Expressions please
White List: @acorporategift.com, so you will be able to receive
all correspondence from our customer care representatives.
How do I change
quantities or cancel an item in my order?
Please call our customer care department immediately to change
quantities of an item. If your order is not in production this
may be possible. However, if you wish to cancel an order that
is already in progress, you will need to follow up your phone
call with a written email or fax to confirm cancellation. There
may be a $50 cancellation fee, and you may be charged for any
part of the order production that could not be stopped prior
to your notification.
How do I track
my order?
The morning after your order ships, we will notify you via email.
Included in your email will be a tracking number for your shipment.
We encourage you to track your package online or on the phone
with the carrier. Most companies can provide an estimated delivery
date.
My order never
arrived
Be sure that all of the items in your order have shipped. If
you received your package tracking numbers, check with the shipper
to confirm that your packages were delivered. If your packages
each show a status of "delivered", please verify the
name of the person who signed for your packages. In most cases,
your order is in your building with the person who signed for
them and they have not been delivered to you yet. If your package
says "delivered" and you are unable to identify the
signer, call customer care at (888) 249-0420 to verify that
the shipper delivered to the correct address.
An item is missing
from my shipment
Be sure that all of the items in your order have shipped already.
If your order displays your Package Tracking Numbers, check
with the shipper to confirm that your packages were delivered.
If your packages each show a status of "delivered",
please contact customer care for assistance.
Can my company have
an open account with Creative Expressions?
We accept Visa, MasterCard, American Express, Discover and company
check. All orders are prepaid.
FOREIGN ORDERS:
Creative Expression's Foreign shipment policy is as follows:
ORDERS TO CANADA & Outside the Continental U.S. We accept
Visa, MasterCard, American Express or Discover in US Funds.
All orders shipped
to Canada are subject to a Canadian
tax (GST) and brokers fees on the recipients end. This tax is
charged by the Canadian government and it is NOT included in
your normal shipping and handling charges. It is paid on the
receiving end and not the shipping side.
For all other foreign
orders, there is a minimum order of $200USD. Your order must
be shipped with the purchasers shipping account number. We will
require you to provide to Creative Expressions a letter stating
that Creative Expressions of Tampa Bay Inc., has permission
to use your shipper number in regard to the purchase you have
made and that you agree to pay all taxes, tariffs and duties
involved with getting the shipment to your destination. THIS
LETTER MUST BE ON YOUR LETTERHEAD and signed by an officer of
your company. We do not ship to residential addresses outside
of the Continental U.S.
I am outside the
U.S. and want to ship within the U.S do you take credit cards?
For all orders originating in a foreign country whether they
are being shipped in the U.S. or outside of the U.S are required
to prepay amount due in USD via wire transfer. We will
provide you with an order acknowledgment at the time of your
order with the cost of the order. Production will not begin
until we receive your wire.
Foreign Orders
- When will my order ship?
For Imprinted (decorated) items, providing that you have turned
in good useable .eps vectored artwork and approve your proof
in a timely manner, your order usually will ship within 10 business
days. See individual item details for more information on shipping
availability.
Foreign Orders
- How are shipping charges determined?
Shipping charges are determined by where the factory is located
and your final destination. We can give you the weight of the
cartons, the amount of cartons and the zip code of the factory
producing your item. You will then need to contact your shipper
to find out what your rate will be to your country. You may
also want to check on any restrictions about bringing in merchandise
from the US to your country. Creative Expressions is not responsible
for items rejected by the Customs Department.
Pricing
All product details and prices are subject to change without
notice. CEShoppes is not responsible for errors in pricing,
or price increases. All food items, and some awards not available
at time of shipping may, at the factory's discretion be substituted
for an item of equal or greater value. You will receive an order
acknowledgement that must be signed prior to us placing your
order with the factory. The correct pricing, if incorrect on
the website will be shown here. We make every effort possible
to obtain correct pricing from our factories and place that
pricing on the website as soon as we are notified of price changes.
