Extraordinary Gifts for Extraordinary People

CE Shoppes Order Process: A Simple Guide to Placing Your Order

Choosing How to Place Your Order: Online Ordering:
Select Your Product:
Find your desired item and click "Add to Cart" to be directed to our online shopping cart. Provide Details: At checkout, remember to include any additional notes such as event dates, color preferences, and details about gift cards.

Order via Email: Contact: Send your request to CustomerService@CEShoppes.com.

Include Essential Information: Ensure your email has your billing and shipping addresses, your name, phone number, item number, product description, quantity, and any specific details like event dates or color choices.

Toll-Free Phone Orders:
Call Us: Reach out to our customer care team at (888) 249-0420, available from 9 AM to 5 PM EST, Monday through Friday, to place your order.

How the Ordering Process Works:
Online Orders: Payment: Your credit card won’t be charged immediately when ordering through our shopping cart. Charges apply only after order confirmation. You have the option to cancel without charge until then.

Delivery Timeline: While we aim for quick turnarounds, delivery dates are confirmed after finalizing all order details.

Orders via Email, Chat, or Phone:

Order Acknowledgment:
You'll receive an email acknowledgment to review and approve. Cancellations are free until you receive an image proof. Post-proof cancellations may incur factory costs.

Artwork Submission: After acknowledgment, email us your vectored artwork, using the job number from the acknowledgment in the subject line.

Production Process:
Art Proofing:
Once we receive your vectored art, it takes about 3-4 business days for our factory’s art department to send you a proof via email. You can request changes or approve as is.

Payment and Production: After proof approval, we’ll charge your card (or await check payment). Production takes 5-6 business days, plus 3-5 days for ground transit.

Post-Shipment: Tracking: We’ll email you tracking information the day after your order ships, so you can monitor its journey.

Final Charges: Approximately 3-5 business days after shipping, we’ll charge for shipping and any remaining balance. For check payments, the bill is due upon receipt.

Final Invoice: You'll receive a final zero-balance invoice in PDF format from our accounting department. This streamlined process ensures your experience with CE Shoppes is efficient and worry-free, from selecting your products to the moment they arrive at your doorstep.

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