The morning after your
order ships, we will notify you via email. Included in your
email will be a tracking number for your shipment. We encourage
you to track your package online or on the phone with the carrier.
Most companies can provide an estimated delivery date.
We ship via UPS and FEDEX. You can also feel
free to provide your shipper number. Please note that some of
our factories will charge a 3rd party fee when you use your
own shipper number. This covers any additional administrative
paperwork on their end.
At times your order may be too large or too heavy to ship using
UPS or FEDEX. Therefore, your best option is to ship using a
common carrier. Freight truck is different than standard UPS
and FedEx. When shipping in this method you will be responsible
for getting the product from the back of the truck into your
your building. It is better to have your shipment delivered
to a location that has a receiving dock.
Most freight companies offer additional services
to help you move items from the truck into your office or warehouse,
normally termed "inside delivery". These services
are at an additional charge and may or may not be included in
the shipping charges we provide to you on your final invoice.
You will want to inquire about these additional services and
the charges at the time you are informed of the method your
items will ship.
The most important thing to remember about freight carriers
is that you must inspect the package at the time of delivery.
If the box has any damage, or if there is any reason for you
to be at all concerned about damage, please write "PRODUCT
DAMAGED" clearly on the sheet that they ask you to sign.
This simply insures that if there is any damage, it will be
easy to take care of the problem.
Shipping To Multiple
We want to save you time, so we offer you the ability to send
products to more than one address within one order. Please let
us know when you place your order that you will be shipping
to multiple recipients. We will email you the excel spreadsheet
required by our shipping carriers for you to type in your addresses.
If you need to ship your items to an APO, please inquire. Most,
but not all of our factories will ship to APO addresses.